MSP/MSSP
Coordinate managed IT and security services across customer tenants with defined customer boundaries, scoped administration and tenant-specific operational policies.
Serve multiple customers. Keep their boundaries explicit.
Use multi-tenancy to organize managed service operations by customer. Define the tenant, administrator responsibilities, connected systems and permitted workflows before assigning work to people or agents.
Multi-Tenancy Support
Organize customer environments into distinct tenant contexts with clear operational ownership.
Explore →Scoped administration
Define who can administer each customer environment and which actions require customer or service-provider approval.
Explore →Customer-specific policies
Apply the relevant access, device and operational policies to each customer’s managed scope.
Explore →Service delivery
Coordinate tickets, tasks, asset context and service targets for customer work.
Explore →Managed security operations
Connect telemetry, investigation and approved response workflows within the customer environment.
Explore →Evidence & reviews
Review actions, decisions and completion evidence in the context of the customer being served.
Explore →From scope to verified outcome
- Define the customer tenant, service scope and administrators.
- Connect the customer systems with the required permissions.
- Assign policies, agents, approval routes and service targets.
- Review service outcomes and security evidence for that customer.
In your operations
An MSP onboards a customer for device management and patching while an MSSP team handles security investigations. Scope each team’s access and approvals to its service responsibilities and customer context.
A consistent service workflow with customer boundaries and delegated responsibilities visible to the operating teams.
Build the scope around your environment.
Review your systems, operational priorities, required integrations and approval boundaries with our team.